Full-time | 40.5 hours per week | St Martins, Christchurch

We're hiring a senior team member for our St Martins store who is as comfortable on the workshop stand as they are on the shop floor. This is a 3IC role with a roughly even split between sales and the workshop: you'll sell and look after customers, carry out proper servicing and repairs, build bikes, and run the store as person in charge every Saturday.

You'll report directly to the Store Manager and share responsibility when they're away. St Martins is a smaller store, so we need someone who can move between a customer at the counter, a service on the stand and a bike build without dropping the ball on any of them.

Hours

This role is 40.5 hours a week, including a Saturday shift every week. St Martins is closed on Sundays.

What The Role Involves

• Selling bikes, parts, accessories and workshop services, and hitting personal and store sales targets
• Delivering excellent customer service in store, by phone and online
• Completing servicing and repairs to a high standard, including job sheets, booking in and warranty work
• Building new bikes and fitting accessories for bike sales
• Running the store as person in charge every Saturday and when covering absences, including opening and closing, cash reconciliation and finance deals, directing the team, and resolving customer issues within your authority
• Keeping the workshop organised, tidy and running to schedule, and letting the sales team know when it's fully booked
• Stock management, including restocking, inwards goods and stocktakes
• Keeping merchandising, store presentation and housekeeping to standard

You'll have a development plan from your first 90 days, reviewed every six months. Promotion depends on demonstrated leadership, not sales alone.

What We're Looking For

• Proven workshop experience: you can carry out full services and repairs, not just assembly
• Retail sales experience, with bike retail strongly preferred
• Good knowledge of bikes and riding, whether through work, racing or your own riding
• Comfortable taking charge of the store and directing team members
• Cash handling experience, with customer finance applications an advantage
• Available to work Saturdays every week
• Clear communication skills and a professional, can-do attitude