Moncler Group Korea is a leading retail company dedicated to providing exceptional products and services to our clients. With a commitment to innovation, quality, and customer satisfaction, we have established ourselves as a trusted brand in the retail industry.

Position Overview

We are seeking a hands-on D-commerce Specialist with 3–5 years of relevant experience to manage day-to-day D-commerce operations within the Brand team. The candidate should be able to independently handle routine operations, reporting, and issue follow-up, working closely with HQ, Customer Service, warehouse teams, and external agencies.

Role and Responsibilities

D-commerce Operations

• Update regional KPI reports, including traffic, conversion rate, and net sales run-rate, highlighting key changes and issues.
• Monitor inventory availability and coordinate stock updates with relevant teams.
• Coordinate with Customer Service on order processing, exchanges, and returns, and with the warehouse on deliveries, returns, and packaging inventory.
• Process and track monthly D-commerce operational expenses.

Site Maintenance

• Log and track issues in Jira, including order errors, incorrect product images, system issues, and translation revisions, and follow up until resolution.
• Coordinate Korean translations for newsletters and homepage content, obtain Marketing team review, and deliver approved translations to HQ on schedule.
• Monitor moncler.com across desktop, mobile, and app to identify content, functionality, and customer journey issues.
• Review competitor websites and customer journeys, and recommend practical improvements to the local D-commerce experience.

Marketing

• Manage the local D-merchandising calendar with the HQ D-merchandising team to ensure timely product launches and digital asset updates.
• Coordinate advertising asset selection and copy development with the Marketing team and agency.
• Monitor competitor digital campaigns and summarize relevant market insights.
• Check live advertising placements, links, and landing pages, and follow up on any issues with the agency.

Tracking and Reporting

• Prepare daily and weekly sales updates, highlighting performance against targets and key changes.
• Prepare monthly KPI reports using in-house tracking tools, including MicroStrategy and Google Analytics, and provide initial analysis of traffic, conversion, and sales performance.
• Share omni-service performance with stores weekly via newsletter.
• Reconcile monthly D-commerce sales and order status across internal systems, KCP, and WMS, investigate discrepancies, and coordinate resolution with relevant teams.
• Coordinate with the payment gateway provider on payment issues and maintenance.

UAT (User Acceptance Testing)

• Execute UAT for new projects, site enhancements, and redesigns, documenting test results and following up on issues until resolution.
• Work collaboratively with HQ, Customer Service, and the omni-operations team.
• Participate in project calls and conduct end-to-end testing across registration, cart, checkout, payment, order fulfilment, exchanges, and returns. Cover all relevant scenarios, including zero-pick and full-pick orders, payment methods, and registered and guest users.

Reporting Line

• Direct report to D-Commerce Manager

Role Competencies

The ideal candidate is a hands-on, detail-oriented team player who takes ownership of daily operations and works effectively in a fast-paced retail environment.

• Ability to independently manage routine operations, resolve issues, and escalate when necessary
• Demonstrated time management and multi-tasking skills
• Team working and organizational capabilities
• Great communication skills and interpersonal skills
• Strong attention to detail and accuracy in reporting, content checks, and order reconciliation
• Analytical skills to identify performance changes and recommend practical actions

Other Requirements

• 3–5 years of hands-on experience in B2C e-commerce operations, including direct responsibility for day-to-day website and order operations
• Experience operating a brand-owned e-commerce site is required; fashion, luxury, or premium retail experience is preferred
• Practical experience in sales and KPI reporting, inventory monitoring, order fulfilment, exchanges, and returns
• Working knowledge of Google Analytics and experience with reporting or BI tools; MicroStrategy experience is preferred
• Experience with website QA/UAT and issue tracking; familiarity with Jira is preferred
• Good command of written and spoken English to independently manage daily communication and participate in calls with HQ
• Strong Excel skills, including pivot tables and lookup functions, and proficiency in other MS Office applications