Summary of Role

We're looking for a dynamic and hands-on Area Manager to lead our growing network of Humble Crumble bakeries across London. You'll be the go-to person for our bakery managers: their coach, their cheerleader, and the person who helps them become brilliant leaders and problem-solvers in their own right. You'll keep our teams connected, our standards high, and our bakeries buzzing with positive energy.

Two things matter above all else to us: product quality and customer experience . Great numbers follow from getting those right, never at their expense, and you'll champion both every single day.

Who we are

Humble Crumble is a crumble bakery, the first of its kind. We currently have 5 bakeries and are looking to expand. We are a high-growth company where the day-to-day work is often fast paced and changes quickly. Our goal is to expand whilst improving the quality of our products, service, and importantly, the work environment within the company. We want to be a global leader in the hospitality industry that other companies look up to.

We are also a group of compassionate and direct people who want to bring each other up and work hard together. We look out for each other.

What you'll do

You'll be the heartbeat of our London bakeries, spending most of your time on the ground supporting, inspiring and guiding our managers to build happy, high-performing teams. From hiring brilliant people to making sure every crumble served is perfect, you'll help our bakeries run smoothly and efficiently.

Here are some specifics of the role

• Lead and coach our managers through weekly 1:1s, regular site visits and hands-on support, helping them feel confident, capable and cared for, and developing their own problem-solving and leadership skills
• Protect our product standards: checking taste, presentation, portioning and consistency on every visit, and supporting the rollout of new products and monthly specials
• Champion brilliant hospitality: observing the customer journey, reviewing feedback and helping managers build warm, energetic, well-organised teams
• Keep performance on track: reviewing sales, labour, COGS, waste and customer reviews with managers, helping them understand the story behind their numbers and turning insights into action
• Coach managers to build rotas that balance great customer experience, team wellbeing and labour efficiency
• Support recruitment and onboarding, finding the right people for our growing teams and making sure every new starter begins their Humble Crumble journey on the right foot
• Spot and grow talent: identifying high performers and working with managers on development and succession plans
• Champion consistency and compliance: preparing for audits, making sure systems and SOPs are used properly, and keeping our bakeries clean and safe
• Stay connected to the shop floor: working a monthly bakery shift and stepping in when managers are on leave or need support
• Keep communication flowing: leading monthly bakery leadership meetings and keeping our people trackers and processes up to date
• Help us grow: supporting new bakery openings and other major operational projects

Who you are

• You have multi-site experience as an Area Manager, Operations Manager or senior Store Manager in a high-volume hospitality, premium food, or coffee/bakery brand
• You're obsessed with quality and understand that great numbers come from exceptional product and brilliant customer experiences
• You're a natural coach who loves developing people and can adapt your style to connect with everyone from managers to new team members
• You're comfortable with P&Ls, labour percentages and waste data, and can turn them into practical actions on the shop floor
• You lead by example, love being hands-on and thrive in a fast-paced environment
• You hold a Level 2 or 3 Food Safety & Hygiene certificate, or are happy to get one

Benefits

• A consistent work schedule with at least one weekend day off per week
• Apple produ