Summary: Creative Operations is responsible for the operational infrastructure that enables the Creative team to deliver high-quality work efficiently and on time. This role owns creative workflow management, project trafficking, asset management, vendor coordination, and production timelines. This person ensures the creative team has the systems, processes, and resources needed to execute against brand and campaign priorities while maintaining quality and brand consistency. The ideal candidate thrives at the intersection of creativity and operations, bringing strong organizational skills, attention to detail, and the ability to manage multiple projects in a fast-paced environment.

Essential Duties and Responsibilities

• Own and manage creative workflow, project intake, and traffic across all workstreams (campaigns, product launches, packaging, digital, social, B2B)
• Develop and maintain creative briefs, project timelines, and deliverable tracking systems
• Coordinate creative reviews and approvals, ensuring stakeholder alignment and timely feedback
• Manage project management tools and systems (Monday.com or equivalent) to ensure visibility and accountability
• Oversee digital asset management (DAM), ensuring assets are organized, tagged, and accessible across teams
• Maintain brand asset library, templates, and guidelines for internal and external use
• Manage creative resource allocation, balancing workload across internal team and external partners
• Coordinate with external agencies, freelancers, photographers, and production partners
• Manage production timelines and vendor deliverables for photo shoots, video production, and content creation
• Support contract management and vendor onboarding in partnership with Legal and Finance
• Track creative project budgets and spend; flag variances and support cost optimization
• Manage PO process, invoicing, and budget reconciliation for creative projects
• Develop and document creative processes, SOPs, and best practices
• Partner with Product Marketing, Consumer Marketing, eCommerce, and Education to intake and prioritize creative requests
• Collaborate with Marketing Ops on calendar alignment and cross-functional project coordination
• Ensure brand consistency and quality control across all creative outputs

Knowledge, Skills & Abilities

• Bachelor's degree in Marketing, Communications, Business, or related field
• 5-7 years of experience in creative operations, project management, or marketing operations
• Experience working in or with creative teams, agencies, or in-house creative departments
• Strong proficiency in project management tools (Monday.com, Asana, Wrike, or equivalent)
• Experience with digital asset management systems and creative workflows
• Excellent organizational skills and attention to detail
• Strong communication and cross-functional collaboration abilities
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Experience in beauty, skincare, or consumer products preferred

Work Environment: The work environment is indoors in a professional office environment. The floor surfaces are carpeted in office areas and conference rooms with vinyl floor covering typical in hallways, break rooms and computer rooms.

Work Hours: The work schedule is 5 days per week, 8 hours per day. Initial start time may vary, with work hours typically from 8am-5pm. Work hours and shifts are subject to change depending on operating business conditions and needs. The position resides in Orange County but is hybrid with 2 days being remote work.

Physical and Mental Demands: Sedentary, exerting up to 10 pounds of force occasionally, or negligible amounts of force frequently, to move objects. This job also requires constant sitting. Constant use of the upper extremities is required to reach, handle, and position tools and equipment. The employee must know and follow proper safety protocols and maintain a professional and polished appearance.

Supervisory Responsibilities: None