At Sofa.com, we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers, we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

This role is a maternity cover ending on 2nd August 2027

Job Description

We're looking for a professional and decisive Supervisor to join our team in Guildford, United Kingdom on a maternity cover basis. In this role, you will oversee daily operations, manage team performance, and ensure smooth workflow while maintaining our organizational standards. The ideal candidate will demonstrate strong leadership capabilities, excellent organizational skills, and the ability to make sound decisions in a fast-paced environment.

• Supervise and manage team members, providing clear direction and support to ensure productivity and engagement
• Monitor employee performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement
• Coordinate scheduling, workload distribution, and resource allocation to optimize operational efficiency
• Implement and enforce company policies, procedures, and quality standards across the team
• Address workplace issues, resolve conflicts, and maintain a positive team environment
• Communicate effectively between senior management and team members to ensure alignment on organizational goals
• Support employee development through training, mentoring, and performance coaching
• Analyze operational metrics and identify opportunities for process improvement
• Maintain accurate records and documentation related to team performance and compliance
• Participate in meetings and contribute to strategic planning initiatives

Qualifications

• Proven supervisory or team leadership experience in a similar operational environment
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Excellent interpersonal and communication skills, both written and verbal
• Demonstrated ability to make sound decisions and solve problems independently
• Experience with performance management and employee feedback processes
• Knowledge of relevant operational procedures and compliance requirements
• Proficiency in using standard office software and systems
• Ability to remain calm and professional under pressure
• Preferred: Experience in conflict resolution and mediation
• Preferred: Background in training and employee development
• Preferred: Familiarity with the specific industry or department

Additional Information

An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Our Values

• Think Without Limits – Move fast, be bold, and bring the team with you
• Own It and Back Yourself – Take responsibility, master the basics, and drive results
• Be Relevant – Stay connected to our people, our partners, and the planet

Due to high levels of interest, vacancies may close early. We recommend applying as soon as possible.