At Nagnata, we're in search of a passionate and dynamic individuals to join our retail team at our Summer Residency in the Northern Beaches, Sydney. If you excel at creating memorable experiences for customers, possess an enthusiastic approach, and align with our core values we want to hear from you. Our ideal candidate is someone who values conscious design, cultivating community and loves working in a team environment.

Key Responsibilities

• Manage all aspects of the retail store while delivering excellent customer service
• Implement store policies and procedures to ensure high levels of customer satisfaction
• Deliver excellent customer service, responding to customer complaints and concerns in a professional manner
• Problem solve to address customer concerns in a way that profits the store and pleases the customer
• Hire, train, and oversee all new staff
• Motivate the team through training and mentorship
• Build team relationships and lead toward common workplace goals
• Management, development and training of staff at a company, seasonal and product level, ensuring staff are well trained on every aspect of the product, brand and culture
• Create business strategies to attract new customers, increase store traffic, and improve store profitability
• Design and arrange in-store displays
• Facilitate Retail POS system Administration, Data Analysis and reports on key metrics
• Set and achieve budgets based on company requirements.
• Complete administrative duties including managing store budgets and updating all financial records
• Prepare detailed reports on buying trends, customer requests, and profits along with any other noteworthy metrics
• Manage stock flow and inventory and advise the Merchandising team on buying.
• Work closely with the E-commerce Department promoting consistency across all retail channels and assists in maximising online retail opportunities and result
• Keep up to date with key retail trends, concepts and an ability to identify, communicate and implement ideas effectively
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Ensure store compliance with all local, state, and federal health and safety regulations
• Running pop up archive sales potentially in other states.
• Attend weekly meetings at HQ.

Skills & Experience

• Strong experience in running high-end fashion retail stores.
• Proficient in Shopify and inventory management software
• Strong customer service skills
• Superior management skills
• High level of flexibility
• Ability to adapt to different customers
• Great written and verbal communication skills
• Natural talent for motivating and developing team
• 5 + years working in a similar role

Job Classification: Full-time

Location: Nagnata Jonson Lane Flagship Store - Byron Bay, NSW

Direct Report: General Manager

If you're ready to be a part of a team that values creativity and positivity, we invite you to apply for this exciting opportunity.

To apply please send your CV to [email protected]