THE ROLE

The Head of Engineer will lead our engineering department and oversee department operations. They will lead on excellent customer service to our wholesale customers and spearhead growth, development, and profitability within the engineering department while managing and mentoring the Lead Engineer.

PRINCIPLE RESPONSIBILITIES (including but not limited to)

Installation and delivery

• Oversee machinery installs and ensure customers are satisfied and confident with their machinery
• Plan and complete preventative maintenance on espresso machines, grinders and water filtration systems, keeping servicing up to date.
• Manage breakdowns and callouts promptly, getting involved directly when needed.

Customer Relationships

• Build strong relationships with our customers through site visits and regular contact
• Work with the wider Wholesale department to drive sales and nurture customer accounts

Leadership

• Lead the engineering team day-to-day, taking on the majority of complex or priority tasks alongside them and guiding them on effective scheduling
• Manage the Lead Engineer and support their development
• Track and report on key metrics

Administration & Stock

• Record all site visits, customer interactions and engineering work through our CRM and jobsheets
• Ensure monthly hardware and machinery stocktakes are complete and accurate
• Ensure invoicing is prioritised
• Keep ordering and stock up to date

Workshop and Health and Safety

• Maintain a safe and tidy engineering workshop
• Maintain our on-site machinery
• Ensure compliance with health and safety procedures and administration
• Monitor and lead on risk assessments and Method statements (RAMS)

Strategy and Growth

• Lead the engineering departments strategy to drive growth and profitability while upholding our high standards of excellence.

Required Key Skills

• 5+ years experience relevant to the coffee industry and related machinery
• Demonstrable experience in leadership and department management
• Excellent technical knowledge of coffee-related machinery
• Experience working as a barista or understanding how to dial in espresso and operate various coffee machines
• Confident in IT and computer knowledge
• Excellent customer service, communication and understanding of its impact
• Good teamwork and organisation
• A meticulous and detailed approach to all aspects of the role
• Ability to work under pressure, meet deadlines and provide flexibility where required
• Good problem-solving skills and a creative approach to new ideas
• An understanding of the machine sales process, along with prior sales experience (Ideal)
• A full, clean driving licence
• Proof of the right to work in the UK

The successful candidate will get

• Competitive annual salary: £55, 000 per annum
• Salary Exchange Scheme: A Pension Salary Exchange scheme with employer contributions starting at 5% (rising to 8% for long-term employees).
• Work/Life Balance: 28 days paid holiday plus all bank holidays.
• Wellness: Company sick pay, an Eye Care scheme, and 24/7 access to an Employee Assistance Programme for you and your family.
• Discounts: Generous discounts at the SQM online store, TensHundredsThousands, and 20% off everything at Prufrock Coffee, Farringdon.
• Daily Fuel: A fully stocked pantry and endless free coffee, tea, plus free beans to take home.
• Family & Travel: Enhanced maternity/paternity leave, Cycle to Work scheme, and Season Ticket Loans.
• Coffee Growth: SCA-certified training, weekly team cuppings, and full access to pro-level equipment to hone your craft.
• Community & Culture: Summer and Christmas parties, our famous Annual Brewing Competition, and a culture rooted in kindness, inclusivity and genuine teamwork.

Other Information

This position is mainly worked between Monday and Friday; evening and weekend work will occasionally be required.