THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

Who are we?

Hale Country Club & Spa is a private members’ destination dedicated to elevated wellbeing. Designed for those who value performance as much as restoration, it offers an environment where fitness, luxury and community coexist.

From a premium gym floor and boutique spin studio to paddle courts, spa facilities and tranquil wellness spaces, every element supports a balanced lifestyle. Members and guests enjoy chef-led, nutritionally considered menus within vibrant social spaces as a space to reset and feel your very best. Find out more about Hale Country Club here.

The Role

We are looking for an energetic, passionate, and member-focused Gym Instructor to join the fitness team at Hale Country Club & Spa.

As a key part of our wellness offering, you will play an inspiring role in supporting members throughout their fitness journey, delivering exceptional service, expert guidance, and a motivating club experience.

Key Responsibilities

• Lead and support members through our structured 4-week member journey, helping them build confidence, consistency, and results
• Motivate, coach, and energise members during gym sessions and fitness activities
• Deliver outstanding member experiences by providing ongoing support, encouragement, and fitness expertise
• Build strong relationships with members and help grow and maintain class attendance to support engagement and retention
• Deliver personalised Club Inductions to groups of up to 4 members, ensuring a welcoming and informative onboarding experience
• Maintain a visible and proactive presence on the gym floor, offering guidance on exercise programmes and safe, effective equipment use
• Oversee daily Gym Floor Operations, including equipment checks, studio preparation, cleanliness standards, maintenance reporting, and health & safety compliance
• Professionally handle member enquiries, concerns, and feedback when required

About You

• Minimum Level 2 Fitness Instructor qualification (Level 3 Personal Trainer desirable)
• Previous experience as a Gym Instructor and/or Personal Trainer within a health club, gym, or fitness environment
• Strong communication, interpersonal, and problem-solving skills
• Confident in prescribing and delivering tailored exercise programmes to both new and existing members
• Passionate about health, fitness, and delivering exceptional member experiences
• Evidence of continued professional development within the fitness industry
• Organised, adaptable, and flexible with the ability to work a rota-based schedule

What We Offer

• The opportunity to work within a premium health, fitness, and wellness environment
• Ongoing training and development opportunities
• Opportunity to complete a Level 3 Personal Trainer Qualification (where applicable)
• Supportive team culture with opportunities for growth and progression

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.