THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

Gym Assistant - King Street Townhouse Hotel

In the heart of Manchester, King Street Townhouse is a luxury boutique hotel where heritage architecture meets contemporary elegance. Set within a striking Grade II-listed building, offering refined city stays, destination dining and memorable events. Explore more about King Street Townhouse Hotel here.

We are currently seeking an experienced and passionate Gym Assistant to join the team at King Street Townhouse Spa & Gym.

As a Gym Assistant, you will play a key role in supporting our members throughout their fitness journey, maintaining exceptional standards across the gym environment, and delivering service that reflects our world-class reputation.

The Role

You will be responsible for delivering an outstanding member experience whilst supporting the day-to-day operations of the gym floor. Your responsibilities will include:

• Playing an engaging and motivating role in supporting members throughout their fitness journey and 4-week onboarding programme
• Coaching, motivating and energising members during sessions and gym interactions
• Building strong member relationships to drive engagement, attendance and retention
• Delivering high-quality gym inductions for individuals and small groups (up to 4 people)
• Providing a visible, approachable presence on the gym floor, supporting members with exercise programmes and equipment use
• Prescribing and delivering safe, effective exercise programmes tailored to guest and member needs
• Maintaining exceptional standards across the gym environment, including equipment checks, studio preparation, cleanliness and fault reporting
• Responding professionally and proactively to member queries, concerns and feedback
• Attending team meetings, training sessions and ongoing development activities as required

About You

• Minimum Level 2 Fitness Instructor qualification (Level 3 Personal Trainer qualification desirable)
• Previous experience working as a Gym Instructor, Fitness Coach or Personal Trainer
• Strong knowledge of exercise programming and safe fitness delivery
• Excellent communication, interpersonal and problem-solving skills
• A proactive, positive and member-focused approach
• Strong organisational skills and attention to detail
• Evidence of ongoing professional development within the fitness industry
• Flexibility to work across a rota including evenings, weekends and peak operational periods

If you are passionate about fitness, wellbeing, and creating exceptional member experiences within a luxury environment, we would love to hear from you.

Why Join King Street Townhouse?

This is an opportunity to join one of Manchester’s most recognised luxury hotels and become part of a team that is passionate about hospitality, creativity, and delivering unforgettable guest experiences. You’ll have the chance to make a genuine impact within a unique and fast-paced environment where service excellence is at the heart of everything we do.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.