About the ALDO Group

Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit www.aldogroup.com.

Enjoy meaningful recognition, flexible work options, great on‑site perks, generous discounts, and the pride of being part of a brand that leads with people, the planet, and its partners at heart.

TEMPORARY CUSTOMER SERVICE EXPERT

November 9, 2026 – January 8, 2027

Love helping people? Thrive when things move fast? This could be for you.

We’re looking for energetic, outgoing Customer Service Experts to join our Customer Contact Center team for the busy holiday season.

If you genuinely enjoy connecting with people, have a natural sense of empathy, stay positive when things get busy, and are motivated by both delivering great customer experiences and achieving your goals, we’d love to meet you.

You’ll support SPERRY and G.H. BASS customers across North America, helping make every shopping experience easy, personal and memorable. Fluency in both French and English is required, as you’ll interact with customers across Canada and the United States.

The Details

Department: Customer Contact Center
Location: 905 Hodge, Ville Saint-Laurent
Work model: Hybrid, 1–2 days in office per week
Contract: November 9, 2026 – January 8, 2027
Hours of operation: Monday–Sunday, 8:00 AM–6:00 PM EST
Compensation: $19.00/hour + possibility of a weekly performance-based bonus

The ALDO Group will provide the equipment you need, including a laptop, monitor, keyboard, mouse, and headset.

For remote work, you’ll need a dedicated, distraction-free workspace and a stable high-speed internet connection.

What You’ll Be Doing

You’ll be there for our customers throughout their shopping journey, from helping them find answers to making things right when something doesn’t go as planned.

You will

• Connect with SPERRY and G.H. BASS customers through phone, chat and email

• Create genuine, personalized connections and memorable customer experiences

• Help customers with purchases and resolve post-purchase questions from start to finish

• Take ownership of customer situations and aim for First Contact Resolution

• Document customer interactions accurately in our Customer Relationship Management platform

• Stay up to date on products, processes and procedures

• Work toward individual and team performance goals

• Represent the ALDO Group values of Love, Respect and Integrity

You Might Be Our Perfect Match If you

• Genuinely enjoy talking to people and making their experience better

• Stay positive and solutions-focused when things get busy

• Are comfortable multitasking and learning different systems and tools

• Take ownership, think on your feet and aren't afraid to find solutions

• Are organized, adaptable and comfortable working both independently and as part of a team

• Bring curiosity, positive energy and an interest in retail and customer experience

• Enjoy working toward goals and celebrating wins, both your own and your team's

What You’ll Need

• Strong communication skills in French and English, as you’ll support customers across North America, including a high volume of customers in the United States

• 1–3 years of experience in retail, customer service or another customer-facing role

• College degree

• Strong computer skills and the ability to quickly learn new technology

• Knowledge of Microsoft 365 or Google Workspace is an asset

• Flexibility, autonomy and a strong work ethic

Your First Week: Let’s Get You Ready!

Training takes place Monday, November 9 through Friday, November 13, 2026, from 8:00 AM to 6:00 PM EST.

• Full attendance during training is required. No exceptions.

• Monday & Tuesday: In person at our Ville Saint-Laurent Head Office

• Wednesday–Friday: Remote via Microsoft Teams

• Knowledge quizzes and a final assessment must be successfully completed with a minimum score of 85%

• Additional review of training materials outside scheduled training hours may be required

Choose Your Schedule

Scheduled shifts will fall between 8:00 AM and 6:00 PM EST.

You’ll select one of the following schedules averaging 30–37.5 hours per week:

Option 1

Working days: Saturday, Sunday, Monday, Tuesday & Wednesday
Days off: Thursday & Friday

Option 2

Working days: Sunday, Monday, Tuesday, Thursday & Friday
Days off: Wednesday & Saturday

Option 3

Working days: Friday, Saturday, Sunday, Monday & Tuesday
Days off: Wednesday & Thursday

Option 4

Working days: Monday, Tuesday, Wednesday, Thursday & Friday
Days off: Saturday & Sunday

Your First Week: Let’s Get You Ready!

Training takes place Monday, November 9 through Friday, November 13, 2026, from 8:00 AM to 6:00 PM EST.

Full attendance during training is required. No exceptions.
Monday & Tuesday: In person at our Ville Saint-Laurent Head Office

Wednesday–Friday: Remote via Microsoft Teams

Knowledge quizzes and a final assessment must be successfully completed with a minimum score of 85%

Additional review of training materials outside scheduled training hours may be required

Ready to Jump In?

If you’re friendly, empathetic, and motivated, enjoy a challenge and like turning customer interactions into great experiences, we’d love to hear from you.

Bring your personality, your customer-service mindset and your positive energy to our team this holiday season

Building a culture of belonging

We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.

#LI-NM1