This role is for one of our clients

Industry: Technology, Information and Media
Company Name: Faym

Seniority level: Associate level

Experience: 3+ yrs

Location: India, Gurgaon, Haryana, India

Job Type: Full-time

₹10,00,000 - ₹22,00,000 a year

Key Responsibilities

Account Support & Client Servicing

• Support day-to-day management of client accounts under guidance from senior team members.
• Act as a point of contact for routine client queries and coordination.
• Build a working understanding of each client's business, objectives and requirements.
• Maintain consistent, professional communication with clients.

Campaign & Delivery Support

• Help translate client briefs into campaign plans, timelines and requirements.
• Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery.
• Track campaign progress and flag issues or delays proactively.
• Ensure timelines, reporting and basic commercial commitments are met.

Reporting & Analysis

• Assist in tracking revenue, GMV, campaign performance and other key metrics.
• Support the creation of weekly/monthly reports and reviews.
• Help identify basic trends or gaps in campaign performance.

Coordination & Documentation

• Maintain trackers, action items and follow-ups for assigned accounts.
• Coordinate across internal teams to resolve day-to-day issues.
• Escalate risks or client concerns to senior team members when needed.

Candidate Profile

• 3 to 5 years of experience in account management, client servicing, customer success or a related field.
• Good to have experience of Influencers, influencer marketing or affiliate marketing.
• Basic understanding of e-commerce, D2C, or digital marketing is a plus.
• Good communication skills, both written and verbal.
• Detail-oriented with strong organizational and follow-through skills.
• Comfortable working with data, spreadsheets, and basic reporting.
• Eagerness to learn, take initiative, and grow within a fast-paced environment.
• Ability to manage multiple tasks and coordinate with different teams.

Preferred Background

• E-commerce, marketplace, or quick-commerce businesses
• Creator economy, affiliate commerce, or digital marketing companies
• Client servicing or coordination roles in startups or agencies

What Success Looks Like

Within the first six months, the Account Manager should be able to:

• Independently handle routine client communication and coordination.
• Support campaign execution with minimal supervision.
• Maintain accurate trackers, reports, and documentation.
• Build a foundational understanding of client accounts and internal processes.
• Take on increasing ownership of tasks, moving toward independent account handling.

Must-have skills

Client servicing, Critical Thinking, Cross Selling

Good-to-have skills

Influencer marketing, Affiliate Marketing, Business development