Responsible to: Cafe Manager

Job Purpose: To prepare and serve food and coffee products to customers in a professional and friendly manner providing excellent customer service and always deliver a quality product over the counter.

Key Responsibilities

• Preparation of all drinks to high quality standard
• Preparation of food in line with all food safety standards
• Opening and closing of the cafe following standard operating procedure routines ensuring high standards of cleanliness and hygiene are adhered to
• Provide all daily cafe operations tasks including customer relations, deliveries, stock management
• Maintain appropriate stock levels and identify emergent issues with Cafe Supervisor in regards to stock including quality concerns
• Complete required compliance checks and ensure records are completed in timely manner
• Basic maintenance of coffee equipment
• Maintain a clean and organised working environment
• Handle customer requests and provide informed advice on coffee including ancillary products
• Understand basics of coffee products and develop personal knowledge and experience of coffee and periphery products so that a Barista can provide an enhanced customer experience
• Work collaboratively with other parts of the business supporting the delivery of the wider business activities
• Support colleagues on ad hoc troubleshooting and problem solving and if necessary be prepared to support operational areas if critical resourcing needs dictate
• To actively contribute to Rave's social and environmental objectives, fostering a culture of responsibility and positive impact
• Awareness of personal health and safety at work, as well as the safety of others, by adhering to established protocols, identifying potential risks and promptly reporting any concerns to ensure a secure work environment for all

Person Specification – Knowledge, Skills and Experience

• Able to work efficiently, calmly and with accuracy
• Attention to detail ensuring customers receive the right cafe product in a timely manner
• Ability to work collaboratively with others treating colleagues and all stakeholders with respect and common courtesy
• Demonstrate support and care for others in the pursuit of the common goals for the business
• Communication skills including listening skills and a questioning style
• Excellent customer service skills
• Self motivated and with the desire to learn and develop understanding of Coffee products in order to enhance the customer experience

Other Essential Requirements

• Food Hygiene Level 2

Please email [email protected] to apply!