Lead our Bakewell Team!

The Bakewell Assistant Manager is a pivotal role within the Fairfax & Favor retail business, within this role you will be a hands-on with the team in the absence of a store manager to support and inspire a passionate team, deliver 5* customer service, and work closely with our Direct Retail Manager & Store Managers to drive the overall commercial success of your store.

If you're customer-orientated, commercially savvy, and thrive in fast-paced retail environments – this is your opportunity to make your mark within a premium British brand.

Key responsibilities include

• Leading the team at a high standard, supporting the achievement of company KPIs, whilst maintaining the highest level of Customer Service.
• Create and manage rotas, ensuring they are correct before passing on to payroll, in the absence of the store manage or when required.
• Responsible for cashing up, till reconciliation and banking on a daily basis, in the absence of the store manage or when required.
• Prioritising personal and overall store objectives.
• Teaming with the Store Manager in delivering proactive and innovative ways to maximise revenues and service standards.
• Organisation of periodic events / VIP days to promote the store; in the absence of the store manager.
• Work with the Marketing team to promote the store through a variety of channels.
• Creating weekly business reports at the request of the Regional Manager.
• Monitoring weekly stock levels.
• Handling customer queries.
• Ensure the team are hands on and helping promote the store and brand through the store's individual social media platforms.
• Stock Management, monitoring and managing stock levels within the store, communicating with the Merchandising Team when required.

Personal skills required

• 18+ with a passion for luxury retail - a strong work ethic and a genuine enthusiasm for the industry.
• Strong leadership skills
• Excellent communicational skills – interpersonal, written, and presentational
• Excellent product knowledge
• Good commercial and numerical skills
• IT skills – Microsoft Office, including reasonable Excel skills
• Excellent accuracy and organisation skills
• Natural initiative and strong follow through
• Ability to deal with people from all backgrounds confidently and with respect
• Happy working within a fast-moving environment

Further Information

• Immediate Start Dates Available!
• Full Time: 37.5 hours per week.
• Monday to Sunday on a Flexible Rota Basis - 09:15 to 17:15
• Out of Hours Work will be required depending on store events.
• 23 Days Annual Leave Base
• 1 Extra Day Annual Leave per calendar year worked capped at 5 Days.
• Generous! staff discount on both main stock and seconds.
• Staff Events throughout the year.
• Employee Assistance Programme (EAP) - With exceptional health and wellbeing resources and no cost to the employee.

Experience

• Strong customer-facing experience
• Substantial retail management experience – minimum 2 years
• Sound experience of sales in luxury goods business
• Team management experience
• Proven commercial success in a retail environment
• Executing numerical store reports
• Shopify POS – Desirable but not limiting

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to: [email protected]